How We Ship
Every piece leaves our care packed to museum-grade standards and fully insured for its full value. Authenticated autographs, framed reproductions, and fragile works each receive packaging appropriate to the item — rigid protection, archival materials, and secure framing supports — so that what you ordered arrives exactly as it left us.
We ship worldwide using tracked, insured carriers. Higher-value items are sent with signature required on delivery to protect both you and us.
Processing Time
Every order is prepared individually. Nothing is mass-produced, and every piece is inspected and verified by us before it is sent to you — so processing time reflects the care each item receives:
- Authenticated autographs and signed items are individually sourced and verified before dispatch. Most orders ship within 15 business days of being confirmed.
- Museum-grade reproductions are created and hand-finished to order, then inspected by us before shipping. Please allow 8 weeks for production, inspection, and dispatch.
- Commissioned and bespoke pieces follow a timeline agreed with you at the time of commission.
These timeframes ensure that every item passes through our own hands and verification before it reaches you. We keep you informed at each stage and send tracking information as soon as your order ships. If you need an item by a particular date, contact us before ordering at
curator@bestgiftgallery.com and we will tell you what is possible.
Domestic Shipping (United States)
We offer tracked and insured shipping throughout the United States. Shipping is calculated at checkout based on the item and destination. Estimated transit time after dispatch is typically 5 business days, depending on your location and the carrier.
International Shipping
We ship to most countries worldwide using tracked and insured international carriers. International shipping is calculated at checkout based on the destination, the item, and its declared value.
Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost and are the responsibility of the recipient. These charges are set by your country's customs authority and are beyond our control. Customs processing can also add time to delivery that is outside our control. If you are unsure about the duties that may apply to your order, we recommend checking with your local customs office before purchasing.
Tracking & Delivery
Once your order ships, you will receive a confirmation with tracking information so you can follow your parcel to its destination.
To ensure safe delivery, please:
- provide a complete and accurate shipping address at checkout; and
- make sure someone is available to receive and sign for the delivery where a signature is required.
As set out in our Authentication & Final Sale Policy, title and risk of loss pass to you upon delivery to the address you provide, or upon the carrier's record of delivery, including where a signature is recorded. We are not responsible for items lost or stolen after confirmed delivery, for delays caused by the carrier or customs, or for failed delivery resulting from an incorrect address or a missed signature.
If Your Item Arrives Damaged
We pack and insure every shipment carefully, but if an item arrives damaged, we will make it right. Please inspect your item immediately on arrival and report any damage
within 72 hours (3 business days) of delivery by emailing
curator@bestgiftgallery.com with your order number and clear photographs of the item and its packaging. Retain all original packaging until the claim is resolved. Full details are set out in our Authentication & Final Sale Policy.
Payment Methods
We accept major credit and debit cards (Visa, Mastercard, American Express) and other payment methods shown at checkout. All prices are displayed and charged in United States dollars (USD) unless stated otherwise. If you pay in another currency, your bank or card issuer sets the exchange rate and may apply its own fees.
Payment is taken at the time of order. Your order will be prepared and shipped only after payment has been received in full.
Payment Security
Payments are processed by a trusted third-party payment processor in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Your card details are transmitted securely to the processor and are not stored on our own systems. We receive only the limited transaction information needed to confirm and fulfill your order. For more on how we handle your information, please see our Privacy Policy.
Taxes
Applicable sales tax, where required, is calculated and shown at checkout based on your delivery destination. For international orders, any import duties and taxes are separate and are the responsibility of the recipient, as described above.
Changes & Cancellations
Because many of our pieces are prepared, framed, or commissioned to order, our ability to change or cancel an order is limited and is governed by our Authentication & Final Sale Policy. If you need to change an order, contact us as soon as possible at
curator@bestgiftgallery.com, and we will help where the item has not yet entered preparation, framing, or shipment.
Questions?
If you have any question about shipping, payment, or a specific order, we are glad to help.
Best Gift Gallery American Verification LLC Miami, Florida, United States
curator@bestgiftgallery.com We respond to all inquiries within one business day, Monday through Friday, 9 AM – 6 PM Eastern Time.